How long have you been a Prime Supply customer?
	Less than 6 months	6 months to 1 year	1 year to 3 years	3 years to 5 years	More than 5 years
	Overall, how satisfied are you with Prime Supply?
	Very Dissatisifed	Dissatisfied	Undecided	Satisfied	Very Satisfied
	SALES       What method does our sales staff use most often to contact you?
	Telephone	Mail	E-mail	Fax	Site visit
	Which method would you prefer our sales representative use to contact you?
	Telephone	Mail	E-mail	Fax	Site visit
	Our sales representative is knowledgeable about the products we sell.
	Not at all knoweldgeable	Somewhat knowledgeable	Very knowledgeable
	Our sales representative is courteous and professional.
	Disagree	Undecided	Agree
	PRODUCTS AND PRICING How satisfied are you with our product availability?
	Very Dissatisfied	Dissatisfied	Undecided	Satisfied	Very Satisfied
	How satisfied are you with our product pricing?
	Very Dissatisfied	Dissatisfied	Undecided	Satisifed	Very Satisifed
	How satisfied are you with our product quality?
	Very Dissatisified	Dissatisfied	Undecided	Satisfied	Very Satisfied
	PRODUCT DELIVERY Do you have your purchases delivered, or do you pick them at our warehouse?
	I have it delivered.	I pick it up myself
	How satisfied are you with our delivery procedures?
	Very Dissatisfied	Dissatisfied	Don't know	Satisfied	Very Satisfied
	Our delivery drivers perform in a professional manner.
	Disagree	Don't know	Agree
	Our warehouse personnel are courteous and professional.
	Disagree	Don't know	Agree
	PRODUCT RETURNS During the last 12 months, have you had to return any items to us?
	Yes	No
	How easy was it to return or exchange items with us.
	Very dificult	Dificult	Don't know	Easy	Very easy
	What was the primary reason for your most recent return?
	Wrong item(s)	Damaged item(s)	Excess item(s)	Other
	What can we do to improve our service to you?
	May we contact you about this survey?
	Yes	No
	Contact Name	e-mail address	Telephone